Lohono Stays is a distinguished luxury villa rental brand, redefining high-end vacations with curated private homes and villas for discerning travelers. Built on the ethos of luxury living, personalized experiences, and exceptional hospitality, Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.
The brand's portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Coonoor, Maldives, Phuket, Italy, and more, with plans for continued global expansion.
What sets Lohono Stays apart is its comprehensive service, which includes:
Fully serviced luxury homes with private chefs, butlers, and housekeeping to deliver a five-star standard
24x7 concierge services, ensuring tailored, attentive service
Event hosting and celebration planning in bespoke settings
Wellness and rejuvenation offerings designed for relaxation and revitalization
Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.
For more information visit www.lohono.com
Position: Executive Housekeeper Goa Operations
Company: Lohono Stays
Department: Hospitality Operations
Reporting To: Head Hospitality / Operations
Key Responsibilities
- Lead and manage housekeeping operations across a large portfolio of luxury villas in Goa.
- Handle and supervise a hospitality workforce of 100+ reportees, including housekeeping staff, villa associates, supervisors, and outsourced partners.
- Ensure all villas consistently meet Lohono Stays luxury standards of cleanliness, hygiene, presentation, and readiness.
- Plan and deploy manpower efficiently across villas based on occupancy, bookings, and guest requirements.
- Recruit, train, onboard, and continuously upskill housekeeping and villa operations staff.
- Conduct regular audits and inspections across villas to ensure compliance with SOPs, hygiene, and safety standards.
- Coordinate closely with Central Operations, Rental Sales, Guest Experience, and Property Management teams.
- Manage housekeeping budgets, inventory, linen, amenities, uniforms, and cleaning supplies across locations.
- Ensure timely reporting of maintenance issues and follow up with Engineering and external vendors.
- Address guest feedback, escalations, and service recovery related to housekeeping and villa upkeep.
- Drive productivity, performance management, grooming standards, and disciplinary processes for the team.
- Implement cost optimization initiatives without compromising service quality.
- Ensure adherence to statutory, safety, and hygiene regulations across all properties.
Key Requirements
Education & Experience
- Degree/Diploma in Hotel Management or Hospitality Management preferred.
- 812 years of experience in housekeeping or hospitality operations.
- Prior experience in 5-star hotels, luxury resorts, or premium serviced residences is mandatory.
- Proven experience managing large teams of 100+ reportees in a multi-property or large-format hospitality setup.
- Exposure to villa operations or distributed properties will be an added advantage.
Technical & Functional Skills
- Strong understanding of luxury housekeeping standards, SOPs, and service excellence benchmarks.
- Expertise in manpower planning, workforce deployment, and large-team management.
- Experience in inventory management, budgeting, and vendor coordination.
- Proficiency in MS Office; familiarity with hospitality systems is an advantage.
Personal Attributes
- Strong leadership and people management capabilities.
- High attention to detail with a strong quality and compliance orientation.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced, dynamic, and multi-location environment.
- Guest-first mindset with a passion for luxury hospitality.
