Executive CRM

Job Summary:

As a CRM Executive, you will play a crucial role in managing and strengthening our relationships with customers. This position requires a dynamic individual with 1-2 years of relevant experience and a solid educational background. You will be responsible for executing CRM strategies, maintaining customer data accuracy, and ensuring a positive overall customer experience.

• Females preferred.

Desk job

• Must have basic computer knowledge

Good communication skills

• Key Responsibilities:

Customer Data Management:

• Update and maintain customer information in the CRM system.

Conduct regular data cleansing and validation to ensure accuracy.

Campaign Execution: Assist in planning and executing CRM campaigns.

• Collaborate with the marketing team to align campaigns with business objectives.

Customer Segmentation:

• Identify and segment customer groups based on predefined criteria.

Implement targeted communication strategies for different customer segments.

• Communication Channels:

Manage communication channels such as email, SMS, and other relevant platforms.

• Monitor and optimize communication workflows for efficiency.

Feedback Collection:

• Implement strategies to collect customer feedback and insights.

Analyze feedback to identify areas for improvement.

Collaboration: Work closely with cross-functional teams, including marketing, sales, and customer support.

• Ensure consistent messaging and a seamless customer journey.

Customer Retention:

• Contribute to initiatives aimed at increasing customer retention rates.

Address customer concerns promptly to enhance satisfaction.

• Reporting and Analysis:

Generate regular reports on key CRM metrics.

• Analyze data to identify trends and provide insights for improvement.

• Qualifications:

Bachelor's degree in Marketing, Business, or a related field.

• 1-2 years of experience in CRM, marketing, or a customer-facing role.

Familiarity with CRM software and tools.

• Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

• Detail-oriented with the ability to manage multiple tasks simultaneously.

Job Types: Full-time, Permanent, Fresher

Pay: 15,

• 00 - 20,000.00 per month
  
  Benefits:
• Cell phone reimbursement

Health insurance

• Provident Fund

Schedule:

• Day shift

* Fixed shift

• Morning shift

Location:

• Lucknow, Uttar Pradesh (Preferred)

Work Location: In person