I f you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who We Are
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
ACV Auctions is opening its new India Development Center in Chennai, India, and we're looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems Look no further! Join us in shaping the future of the automotive marketplace!
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.
Who We Are Looking For
ACV Auctions is looking for a Salesforce Administrator who will be responsible for completing tasks and projects required to maintain and enhance ACV's Salesforce and related application instances. You will work alongside product and engineering professionals dedicated to propelling the user experience and optimizing applications to help meet department and company goals.
Successful candidates will demonstrate excellent skill and maturity, be self-motivated as well as team-oriented, and can support end users and product teams with development and implementation of solutions. Those who will excel in this role will be those who listen with an ear to the overarching goal, not just the immediate concern that started the query.
Primacy will remain on the fundamentals of great questions, good process, competent analysis, clear communication, team wins, and focused contribution to the company's needs. No amount of education, training, or pedigree will substitute for a willingness to work together to contribute to the growth of the Salesforce team.
What You Will Do
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Manage incoming Salesforce support requests and complete ticket discovery.
- Work closely with sales and operational team leads to identify usage problems and craft technical / communication plans to fix.
- Regularly perform data loading, de-duping, and cleanup procedures.
- 2nd level application support or high-level Salesforce administration.
- Assist in development of Business Operations, Sales, Marketing and Service Cloud including but not limited to the creation of custom objects, fields, record types, page layouts, and Lightning components; managing user records, profiles, roles, permission sets, and sharing settings; and configuring and implementing workflows, process builders, and approval processes.
Provide guidance and support to level I Admins and interns.
What You Will Need
- Bachelor's degree or relevant experience.
- 2+ years experience acting as a Salesforce or CRM administrator and leading projects or technical support experience.
- Ability to read, write, speak and understand English.
- Strong commitment to internal customer service
- Experience working with various stakeholders.
- Preferred- One or more current Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, etc.)
- Preferred- Additional Salesforce certifications (Advanced Administrator, Platform App Builder, etc.)
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
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