Technical Support Engineer

Job Description:

Pacific Infotech UK Ltd. is seeking a highly experienced and skilled Desktop Support Engineer & System Administrator to join our dynamic IT team. The selected candidate will provide high-level IT support and system administration to our UK-based clients. This is a remote position, but the successful candidate must have a proven track record of working with international clients, particularly in English-speaking countries.

Key Responsibilities:

• Provide comprehensive Desktop Support for end users, including hardware/software troubleshooting and problem resolution.
• Expert in Managing, Maintaining & Supporting Windows operating systems and servers, ensuring high availability and performance.
• Expert in Active Directory.
• Expert in Microsoft Exchange Servers.
• Configure and maintain networking equipment (routers, switches, Fortinet, Sonicwall firewalls) and troubleshoot network issues (TCP/IP, DNS, DHCP).
• Handle server administration tasks including backup management, disaster recovery, and system upgrades.
• Implement and manage virtualization technologies such as VMware.
• Administer Office 365 (Exchange Online, SharePoint, Teams, etc.), ensuring seamless collaboration and communication.
• Manage security operations including firewall management, antivirus, patching, and system hardening.
• Provide support for VPN and remote desktop services.
• Handle backup management using industry-standard backup solutions and ensure data protection.
• Ensure compliance with internal policies and industry best practices for system and network security.
• Assist in hardware deployment, configuration, and inventory management.
• Perform system monitoring and performance tuning to ensure optimal performance of the IT infrastructure.
• Provide guidance and mentorship to junior engineers.

Essential Qualifications:

• Minimum 6 years of experience in IT Support/System Administration.
• Proven experience working with international clients, especially in English-speaking countries.
• Expertise in Windows Desktop and Server Administration (Windows 10/11, Windows Server 2016/2019/2022).
• Advanced knowledge of Active Directory, Group Policy, and user management.
• Strong understanding of networking concepts (LAN/WAN, VLANs, DNS, DHCP, IP routing, firewall management).
• Experience with virtualization platforms such as VMware
• Proficiency in managing and administering Office 365 environment, including Exchange, SharePoint, Teams, and OneDrive.
• Experience with backup and recovery solutions (Veeam.).
• Familiarity with firewall technologies, VPNs, and remote access solutions.
• Level 3 support expertise with the ability to resolve complex IT issues independently.
• Should have good understanding of IT Security.
• Knowledge of security practices including endpoint protection, encryption, and compliance requirements.
• Excellent written and spoken communication skills in English.

Preferred Certifications:

• Microsoft Certified (MCSA, MCSE)
• VMware Certified Professional (VCP)
• CompTIA Network+ or Cisco Certified Network Associate (CCNA)
• ITIL Certification
• Office 365 Certifications
• Security Certifications such as CompTIA Security+ or CISSP are advantageous.

Personal Attributes:

• Strong troubleshooting and analytical skills.
• Ability to work independently and manage time effectively.
• Excellent interpersonal and communication skills to interact with international clients.
• A proactive and problem-solving mindset with attention to detail.
• Ability to work under pressure in a dynamic environment.

Additional Information:

• This role requires working UK business hours (8 AM 5 PM UK time).
• Competitive salary based on experience and qualifications.

If you are a seasoned Desktop Engineer & System Administrator with a passion for solving complex IT issues and providing top-tier client service, we would love to hear from you!