Roles & Responsibilities:
- Customer Relationship Management & Vendor Management
- Managing/Analysing CRM Monthly, Quarterly & Yearly report.
- Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
- Making sure the customer database is correctly segmented for targeted marketing activities.
- Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
- Maintains database of customers for follow up. Coordination for CRM activity like Conference registration , International & Domestic accommodation, Air ticket, Gift Cards, Cheque & Visa etc.
