He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, several other enterprise-level systems, supported by multiple service providers. He/She manages stakeholders relationships with business process managers across the Commercial function to implement the strategy and roadmap for high quality Master Data.
Key Responsibilities:
Being part of an enthusiastic and dynamic team, your responsibilities include:
- Support the CBS MDM team in the implementation of the company-wide Data Policies and Governance Framework
- Deliver the Master Data Management strategy and roadmap within the Commercial function
- Support the delivery master data projects, ensuring timely completion within budget and value realisation
- Together with Data Principals and Data Owner, define data standards, cleansing (Get Clean) and monitoring (Dashboard/KPIs) of the Commercial master data
- Supporting the delivery of controlled, governed, and harmonized data maintenance processes for the Commercial data domain, including their introduction into the CBS operating model, ensuring effective and efficient master data maintenance services
- Implementing the required KPIs in the Global MDM Dashboard to monitor data standards compliance
- The above includes supporting technology implementation and required change management activities
- Documenting data definition into the Data Dictionary/Catalogue for the Commercial data domain
- For the specific data domain, act as IT touchpoint for master data SME supporting projects
- Supporting the implementation of the Data Collection, Storage and Modelling strategy for Commercial
- Developing documentation and education materials to support business stakeholders and imbed Master Data Management best practices within Commercial
- Fostering a continuous improvement and agile mentality in the delivery of the Master Data Management Commercial roadmap
- For the relevant data domain, support MDM Operations for queries and escalations (2nd line support)
- Support the Data Principal in his/her continued focus on innovation and standardization to drive down total cost to serve and enhance customer satisfaction through improved quality of processes for the specific data domain
- For some projects, manage temporary external Projects Data Experts
- Foster communication and teamwork within and across organizational boundaries
- Build working relationships and foster communication with internal customers within and across organizational and geographic boundaries
Requirements
- Post-Graduation in Business Administration, Accounting, Finance, ISC, Economics, IT or equivalent work experience
- Minimum 5 years overall experience with 2 to 3 years experience in process related function and with the Data supporting these processes
- Systems/IT knowledge required, including experience with their implementation (e.g. SAP and CRM)
- Experience in Project Management, with supporting certification preferred
- Experience in implementation of standardized E2E business processes, in MDM processes a plus
- Experience in interfacing with business operational customers
- Experience in process and Data improvement, applying root cause analysis
- Experience in MDM application systems (preferably SAP MDG)
- Experience in defining requirements for building data quality reports/dashboards
- Experience in complex IT system environments
- Experience in complex business environments
- Leverages best in class examples, key expert / key stakeholder input to design the appropriate Data foundation
- Leverages business understanding and its requirements in the design of MDM processes
- Keeps deadlines and produces high quality output
- Fosters a constructive dialogue within process owners, BU/Functions and other key stakeholders
- Strong communicator and change agent
- Ability to utilize metrics to identify opportunities for service improvement
- Excellent analytical and problem-solving skills
- Customer service mind-set and skills
- International mind-set - sensible for cultural differences
