helloGTX is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey
- Possessing excellent product knowledge to enhance customer support
- Handling customer concerns and complaints in a timely manner
- Troubleshoot and resolve customer issues, escalating more complex issues to higher-level support as needed
- Document customer interactions and transactions in a clear and concise manner
- Provide feedback to management and other departments to improve customer service and support processes
- Meet or exceed individual and team performance metrics, such as response time and customer satisfaction
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Good organizational and time management skills
- Familiarity with customer service and support software, such as a CRM or help desk platform
