Customer Support Executive

Company Overview: Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance. Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, teamwork, and employee well-being.

Position Overview: Join Bijliride as a Customer Experience Associate, where you will play a pivotal role in ensuring unparalleled service and support for our valued customers providing professional customer service and ensuring customer issues are resolved in a timely manner. As part of our dynamic team, you will contribute to our vision of providing eco-conscious alternatives and improving urban mobility.

Roles and Responsibilities:

Developing and maintain customer relationships by helping customers with questions and concerns about Bijliride's products and services.

Skillfully manage both inbound and outbound customer interactions via phone with professionalism and efficiency. Resolve customer inquiries and address concerns with empathy, accuracy, and timeliness.

Maintain a positive demeanor and handle customer complaints with diplomacy and patience.

Actively engage in sales lead generation efforts to meet team targets.

Listening to customers concerns and handling complaints promptly.

Provide comprehensive and precise information utilizing our CRM system and established SOPs.

Gather and analyze customer feedback to drive ongoing enhancements in service delivery.

Preferred Candidate Profile:

Good customer service skills and handling customers with empathy.

Proficient in phone handling techniques with a focus on active listening.

Familiarity with CRM systems and best practices in customer service.

Customer-centric and problem-solving mindset, adaptable to diverse personalities and situations.

Exceptional communication and presentation skills.

Educational Qualification: B.com / BBA / B.Tech. graduates preferred.

Experience: 1-2 years of relevant experience in voice and non-voice customer support roles.

Languages: Hindi, English & Telugu.

Benefits: Full-time position offering competitive compensation package and performance-based incentives. Vehicle option provided for personal use and daily commute.

Additional Information: Flexibility to work varying shifts, including weekends.

Location: Hyderabad

Join the Bijliride team and contribute to our mission of transforming urban mobility while leaving a positive environmental footprint. If you are passionate about delivering exceptional customer service and thrive in a fast-paced startup environment, we encourage you to apply with your resume and a cover letter detailing your relevant experience and suitability for this role