Customer Support Associate

ABOUT THE OPPORTUNITY

Iron Mountain is looking for a positive and professional Customer Service Professional to join our growing team. In this role, you'll be our customers first point of contact, responsible for delivering a best in class customer experience. Our Customer Care Professionals are the faces of Iron Mountain, responsible for building and maintaining the relationships established with all of our customers.

THE SUCCESSFUL CANDIDATE WILL

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits, and

follow up to ensure resolution

Interact and partner with customers to address their concerns and resolve their issues from start

to finish

Understand how the assigned duties relate to others in the team and how the team integrates

with other related teams

Exemplary demonstration of customer focus and customer empathy with every interaction

SKILLS & BEHAVIORS

Ability to exhibit the IRM company values at all times

Basic computer skills, including website navigation and working knowledge of Microsoft Office & Google suite

Ability to successfully manage client relationships

Flexibility and Adaptability to a rapidly changing environment

Strong Customer Focus and Customer Empathy mindset

Strong organizational and time management skills

Strong critical thinking and problem solving ability - Recognizes and solves typical problems that

can occur in ones own work area without supervisory approval. Evaluates and selects solutions from established options

Impacts their own team through the quality of the services or information provided.

DESIRED EXPERIENCE REQUIRED

2-3 years in a Customer Care / Account Management role

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

WHAT'S IN IT FOR YOU

Be part of an ever evolving global organization focused on transformation and innovation

A support system where you have a safe place to voice your opinion, share feedback, and be

your true authentic self

Global connectivity to learn from 26,000+ teammates across 52 countries

Be part of a winning team who embrace diversity, inclusion, and our differences

Competitive Total Reward offerings to support your career at Iron Mountain, family, personal

wellness, financial wellbeing, and retirement