We are looking for Immediate Joiners -As an Operations Executive focusing on Order Management and Customer Support, you will play a pivotal role in ensuring seamless operations, efficient order processing, and exceptional customer service. This multifaceted position requires a blend of organizational skills, communication prowess, and a keen eye for detail to manage orders effectively and address customer queries promptly.
Order Management:
- Oversee the end-to-end order processing workflow, from order placement to delivery.
- Maintain accurate records of orders, ensuring completeness and correctness of information.
- Coordinate with internal departments such as logistics and sales to facilitate timely order fulfillment.
- Implement strategies to optimize order processing efficiency and minimize errors.
Customer Support:
- Serve as the primary point of contact for customers regarding order-related inquiries, discrepancies, and concerns.
- Address customer inquiries promptly via phone, email, or other communication channels, providing accurate and courteous assistance.
- Resolve customer issues efficiently, striving to exceed their expectations and enhance satisfaction levels.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate as necessary.
Pharmacy Control:
- Develop and implement protocols to ensure the efficient management and control of pharmacy operations.
- Identify opportunities for process improvement and implement best practices to enhance efficiency and accuracy in pharmacy operations.
Reporting and Analysis:
- Generate regular reports on order status, customer inquiries, and pharmacy operations metrics.
- Analyze data trends to identify areas for improvement and formulate actionable recommendations.
- Provide insights to management regarding operational performance and customer satisfaction metrics.
Job Type: Full-time
Pay: 25,000.00 - 27,000.00 per month
Schedule: Day shift
Education:- Higher Secondary(12th Pass) (Preferred)
Experience:- total work: 1 year (Required)
Customer service: 1 year (Preferred)
Language:
* Hindi (Preferred)
Work Location: In person
