About Us
We have an opening at PyjamaHR's client company.
PyjamaHR, a leading FREE applicant tracking system (ATS) and recruitment software, is redefining the hiring process by streamlining tasks and reducing time consumption at every stage.
Here, you'll have the opportunity to collaborate with a seasoned team, fostering mentorship and knowledge exchange that will substantially contribute to your career progression in the tech field. Come, join us in this exciting journey!
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide product information, troubleshoot, and resolve issues for customers.
- Escalate complex cases to senior team members and assist in issue resolution.
- Maintain accurate customer interaction records in the CRM system.
- Identify trends and common issues to offer insights for enhancement.
- Map the customer journey and pinpoint pain points.
- Conduct follow-up calls or surveys to gather additional customer feedback.
- Analyze customer feedback to identify areas for improvement.
Required Skills
- Demonstrable strong verbal and written communication abilities.
- Preferably, experience in working with SaaS products.
- Desirable background in a startup environment.
- Technical curiosity or experience, coupled with a willingness to learn.
- Quick learner with an ability to adjust to evolving business needs.
- Proven capability in educating executive decision-makers and fostering relationships with them.
Benefits/Perks
PyjamaHR provides a range of benefits, including competitive salaries, equity options, complimentary food and beverages, and weekly team outings!
Location: Bangalore (Koramangala 8th Block)
Skills: saas,hindi,business development,customer communication,crm system management,surveys,saas products,customer experience,verbal and written communication,start-up experience,customer inquiries management,customer support,customer success management,customer journey mapping,crm,b2b,interpersonal skills,issue resolution,communication,customer feedback analysis,technical curiosity,relationship building,report preparation,english,feedback analysis,crm management,written communication,problem solving,troubleshooting,market research
