Customer Success Manager

Job Description:

We are an innovative and growing IT company seeking experienced candidates for the position of Customer Success Manager. This is a full-time on-site role at Nexivo Consulting.

The Customer Engagement Manager will be responsible for managing customer relationships, analysing data to improve customer satisfaction, communicating effectively with clients, and overseeing program management.

• Position: customer Success Manager - IT Services

• Responsibilities:

Provide excellent service and support to existing customers to build healthy relationships.

• Interact with customers, analyse feedback, and develop techniques to ensure customer retention.

Respond to customer queries and address service complaints promptly.

• Ensure rapid adoption and enablement of solutions.

Identify customer needs and suggest new products and services that suit their interests.

• Deliver excellent customer service and ensure customer satisfaction.

Build positive relationships with customers for repeat business.

• Collaborate with different teams and monitor all aspects of the project, including communication, development, and technology.

Provide constant feedback to the delivery team on the customer account environment.

• Ensure timely renewals and contact customers for renewals.

Develop strategies for customer retention activities.

• Collect reviews and testimonials to enhance the brand image.

Work with the marketing manager to implement promotion activities.

• Maintain complete, consistent, and quality activity/contact records in CRM.

• Requirements:

Study product usage, welcome new clients, contact customers, and renew expired subscriptions.

• Analyse client feedback and track how each project offers value.

Be a creative thinker with a desire and willingness to get things done.

• Possess the ability to analyse data and extract meaningful implications to drive differentiated solutions, then communicate these solutions in simple, fact-based ways.

Be adept at complex problem-solving.

• Have excellent interpersonal skills with the ability to lead collaboratively, using influencing skills.

Possess good English communication skills, both written and verbal.

• Have relationship-building skills.

Be able to meet tight deadlines and multi-task.

• Manage cross-functionally both internally and with the customer.

Manage multiple accounts simultaneously.

• Have 1-3 years of experience in sales of SaaS-based products.

Knowledge of the contact center and customer service is preferred.

• Focus on delivering a personalized approach.

Uphold high standards of integrity.

• Industry: Information Technology & Services

Job Type: Full-time

Benefits:

• Health insurance

Provident Fund
Schedule:

• Day shift

Monday to Friday

• Morning shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Preferred)

* Zoho: 1 year (Required)

Language:

• English (Required)

Location:

• Hyderabad, Telangana (Preferred)

Work Location: In person

Expected Start Date: 24/08/2024