Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
Be the customers first point of contact. You are their advocate and champion and work directly with our product team to help improve Clipboard (feature requests, improvements, bugs)
You will help customers maximize the value of Clipboard with absolute knowledge of the product
High levels of quality customer engagement ensuring they reach success as soon as possible
A continuous approach to actively growing the community of customers
Identify opportunities for growth by relaying information back to the sales team
Respond to support queries, provide answers, and be the go-to guide
Management of CRM and other platforms related to delivering customer success
You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
Should be able to train the new sales joinees on the product.
