About Us:
We are B2B SaaS Platform pre-dominantly into the HR Space. Helping companies and employees w.r.t time, attendance, performance management, payroll management, onboarding and hiring modules.
This is one of those products which any HR would need to automate his/her process in any organization.
It's been 8 years since we have entered the market, and we do have a client base of around 8500 at present domestically and now we are planning to expand to the US Market
Some of our clients are OYO, RR, Dream11, One+, shadi.com and so on. We have recently received Series funding of $57 million as well which is highest in the SaaS world.
Achievements:
Company Valuation - Approx. 200 million
Annual Revenue as of now - 13-14 million
60-65% Year-on year growth
Highest funding in the SaaS world
Engineering Leader:
- Work with product, design, business, sales, and marketing teams to bring products to market
- Taking products from Domestic to NA Market
- Work on strategies and building full suite of products, product changes and enhancements, total 10 products
- Collaborate with Product Managers in planning roadmaps
- Deliver on our engineering strategy in building our People OS as a platform and full suite of about 10 HR products
Job Description:
- Advise and partner with our Customer Success leaders, leveraging insights and analytics to refine and advance our go-to-market strategy within our customer base
- Build and drive accurate forecasting of renewals and expansions, while also implementing strategies and processes to better predict performance.
- Execute critical analytics requests (e.g., defining key metrics, identifying trends and areas of improvement, building net new dashboard builds, reporting for QBRs, etc.)
- Working closely with our GTM Systems team, build and iterate on our Customer Success operations & tech stack (e.g., CRM, workflows, analytics, dashboards, etc) identify and implement improvements to our existing workflows and processes to improve efficiency for our Customer Success teams.
- Design and deploy systems and programs to improve the hand-off between our Sales and Customer Success teams to ensure effective delivery of our products and services.
- Identify areas of improvement in our customer business and translate them into our business requirements into scalable solutions, either by leveraging our marketing technology stack or implementing new processes across the organization.
- Develop and deliver strategic programs to improve our high CSAT and NPS scores, in line with our commitment to best-in-class customer service.
- 3+ years of experience in an analytical role, preferably at a technology company or consulting firm, previous roles may include GTM or Sales Strategy and Operations, Customer Success Operations, etc.
- Strong project management skills, with experience working cross functionally with the likes of Customer Success, Finance, Product, Sales, Marketing and more.
- Proficient in handling and analyzing large data sets utilizing Excel and/or Google Sheets, bonus if you have experience with SQL!
- Experience with leading CRM platforms (Salesforce, Hubspot, etc) and experience creating C-suite-level dashboards within said CRM platforms
- Demonstrated experience with data visualization tools like Google Data Studio, Tableau, Looker, etc.
