About Us
PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle.
Our collaborative environment will help you interact closely with our experienced team, fostering mentorship and knowledge exchange that will significantly contribute to your career growth in the tech industry. Join us to be a part of the journey!
Key Responsibilities
- Assist in managing customer inquiries through various channels, including phone, email, and chat in a timely and professional manner.
- Help organize and participate in customer outreach initiatives, such as webinars, surveys, and focus groups.
- Conduct follow-up calls or surveys to gather additional customer feedback.
- Collect and analyze customer feedback from various sources to identify trends and areas for improvement.
- Prepare reports on customer satisfaction and success metrics.
- Work with the product and development teams to ensure customer feedback is integrated into product improvements.
- Maintain accurate records of customer interaction activities in the CRM system.
Required Skills
- Must have excellent verbal and written communication skills.
- Preferably with experience working with SaaS products.
- Preferably with working experience in a start-up.
- Technical curiosity or experience, willingness to learn new things
- Quick learner, adaptable to changing business needs
- Proven ability to educate executive decision-makers, building and maintaining relationships with them.
Benefits/Perks
PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!
Location: Bangalore (Koramangala 8th Block)
Skills: business development,saas products,crm management,verbal and written communication,customer success management,relationship building,start-up experience,interpersonal skills,hindi,written communication,english,customer communication,problem solving,customer journey mapping,report preparation,b2b,troubleshooting,surveys,market research,customer inquiries management,technical curiosity,feedback analysis,issue resolution,customer feedback analysis,communication,crm,saas
