customer service /sales

Description

We are looking for a Customer Service/Sales Representative to join our team. The ideal candidate should have 0-2 years of experience in the job market context of India and possess excellent communication and interpersonal skills. The candidate will be responsible for managing customer inquiries, providing product information, and closing sales deals.

Responsibilities

• Manage incoming calls, emails, and chat inquiries from customers
• Provide accurate information about our products and services
• Assist customers in placing orders and completing transactions
• Resolve customer complaints and issues in a timely manner
• Meet monthly and quarterly sales targets
• Maintain accurate records of customer interactions and transactions

Skills and Qualifications

• HSCBachelor's degree in Business Administration, Marketing, or related field
• 0-2 years of relevant experience in customer service and sales
• Excellent communication and interpersonal skills
• Fluency in English and one or more regional languages
• Strong problem-solving and negotiation skills
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and CRM software
• Experience in e-commerce or retail industry is a plus