Customer Service Representative

What we're looking for

Seeking Alpha is looking for a Customer Service Representative to join the Customer Service team. As a Customer Service Representative, your job is to answer users questions by phone and email and help them make the most out of their subscriptions. The position is 100% remote, work from home.

Why we're a great company to work for

Seeking Alpha is the leading online destination for engaged investors. We have an awesome product. Our crowdsourced research and cutting-edge investing tools are helping nearly 300,000 paying subscribers exceed their financial goals.

We care about work-life balance: We work primarily from home, provide lots of perks, and insist that you enjoy them.

We invest in people. We consider each employee a long-term investment, and we see value in continuously nurturing and training our teammates.

Responsibilities:

• Manage large amounts of incoming phone calls and tickets
• Actively perform product feature tours, updates, retention, and feedback calls with customers
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Address customer queries by identifying their needs and providing complete and accurate solutions
• Go the extra mile to engage customers

Qualifications:

• Very high level of English (verbal and written) - Must
• At least two years of experience in customer support over the phone
• Strong phone contact handling skills and active listening
• Track record of over-achieving quota and a knack for up-selling additional products/services
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of customer personalities
• Ability to multitask, prioritize, and manage time effectively
• Experience in providing support for financial institutions - an advantage
• Experience in providing support in a B2C environment - an advantage
• Knowledge of U.S. stock markets and terminology - an advantage

Location: Remote work in India

Working terms: Night Shifts (05:30 PM to 03:30 AM IST, including 1-hour break), Monday to Friday.