Website -https://ruheindia.com/
Email ID [Confidential Information]
Company Description
Ruhe, founded in 2020 by Kapil Gupta, is India's largest digital brand in the kitchen and bathroom fittings industry. With over 1800 SKUs, all proudly 100% Made-In India, Ruhe prioritizes customer convenience and trust through its user-friendly website, www.ruheindia.com. The company stands out with a commitment to customer satisfaction, offering a 30-day return policy, warranties up to 10 years, and dedicated customer support.
Position Overview:
We are seeking a skilled CRM Specialist with 3-4 years of experience to join our dynamic team. The ideal candidate will have a strong background in customer relationship management, data analysis, and campaign execution. This role involves working closely with various departments to enhance our CRM strategies and drive customer engagement.
Key Responsibilities:
CRM Strategy and Execution:
o Develop and implement CRM strategies to improve customer retention and satisfaction. o Manage and optimize CRM campaigns, including email marketing, customer segmentation, and personalization.
Data Management and Analysis:
o Analyze customer data to identify trends, insights, and opportunities for targeted marketing.
o Maintain and update CRM databases to ensure data accuracy and integrity.
Customer Engagement:
o Design and execute customer loyalty programs and engagement initiatives.
o Monitor and respond to customer feedback to improve overall customer experience.
Collaboration and Reporting:
o Work with marketing, sales, and customer service teams to align CRM strategies with overall business goals.
o Prepare and present regular reports on CRM performance, including campaign effectiveness and customer metrics.
Technology and Tools:
o Utilize CRM software (e.g., Salesforce, HubSpot) to manage and analyze customer interactions.
o Stay updated with industry trends and emerging technologies to recommend improvements.
Qualifications:
Education:
o Bachelor's degree in related field.
Experience:
o 3-4 years of experience in CRM, marketing, or a related role.
o Proven experience with CRM platforms and tools.
Skills:
o Strong analytical skills with the ability to interpret data and make data-driven decisions. o Excellent communication and interpersonal skills.
o Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software.
o Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Other:
o Attention to detail and a proactive approach to problem-solving.
o Experience with campaign management and customer segmentation.
Job Type: Full-time
Benefits:
Schedule:
* Morning shift
Education:
Experience:
- total work: 3 years (Preferred)
Work Location: In person
