Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Address and resolve customer complaints and issues promptly and effectively.
- Provide accurate information about products, services, and company policies.
- Collaborate with internal teams to address customer needs and improve service quality.
- Maintain and update customer database with accurate information.
- Achieve monthly sales targets and contribute to team goals.
- Follow up with customers to ensure satisfaction and build long-term relationships.
Requirements:
- Proven experience as a Customer Service Representative or similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and manage time effectively.
- Proficiency in MS Office and customer service software (e.g., CRM systems).
- Ability to remain calm and professional in challenging situations.
Job Type: Full-time
Pay: 15,277.54 - 20,288.10 per month
Education:
Experience:
- total work: 1 year (Preferred)
- Telemarketing: 1 year (Required)
Language:
- English (Preferred)
- Hindi (Preferred)
- Multilingual (Required)
Work Location: In person
