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Customer Service Operations Executive - BPO

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Job Designation: Operations Executive (Engage in a professional international process with the convenience of day shifts)
Job Location:Turbhe, Navi Mumbai
  • Excellent written and verbal proficiency in English is essential for this role.
  • Overview: The role involves managing and coordinating various administrative tasks such as document attestation, visa application processing, liaising with embassies and consulates, maintaining records, and ensuring compliance with regulations. The roles require a strong focus on organization, communication, and customer service.
  • Responsibilities:
Manage inbound and outbound global calls, emails, and chat communications, with a primary focus on email and chat.
  • Reply to up to 100 emails a day, ensuring timely and accurate responses to client inquiries.
Stay informed about visa policies, travel destinations, and immigration regulations.
  • Facilitate document attestation and visa application processes for corporate and retail clients.
Provide expert guidance to clients throughout the visa application process, including personalized advice and identifying upsell opportunities.
  • Coordinate with embassies, consulates, and visa processing centers for smooth application processing.
Maintain accurate client interaction records and documentation for audit and compliance purposes.
  • Conduct meetings, deliver presentations, and work with internal teams to enhance service delivery and client satisfaction.
Ensure adherence to data protection regulations, corporate travel policies, and service level agreements.
  • Qualifications:
Bachelor's degree in Business Administration, Management, Tourism, or related fields preferred.
  • 1-2 years of experience in customer service or operations, preferably in BPO, travel, or consumer services industries.
Strong communication, negotiation, interpersonal, and presentation skills.
  • Proficiency in CRM systems, visa processing tools, document management software, and Microsoft Office Suite.
Result-oriented with a proven track record of meeting sales targets and driving revenue growth.
  • Ability to manage multiple tasks, prioritize deadlines, and maintain attention to detail.
Fluency in English; bilingual proficiency in Arabic is advantageous.
  • Why Join Us
Competitive salary.
  • Exposure to international clients, Day shift, diverse services, and career growth opportunities.
Be part of a market pioneer with a strong global presence, providing exemplary services worldwide.

Apply now to join our dynamic team and advance your career!

Job Type: Full-time

Pay: Up to 50,
  • 00 per month

    Schedule:
  • Day shift


Ability to commute/relocate:
  • Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
  • What is your notice period

What is you current salary
  • What is your expected salary

Experience:
  • BPO: 2 years (Required)


Work Location: In person

More Info

Industry:Other

Function:Travel

Job Type:Permanent Job

Date Posted: 21/10/2024

Job ID: 97286797

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Last Updated: 21-10-2024 05:24:42 AM
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