Customer Service Executive

A Customer Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

Manage phone calls

Work in back office for document verification

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduate

Blended Process (Inbound)
Customer service (Help Desk)
Graduate Only
1 year experience on paper
Excellent English Communication Skills
Female - Day shift
Male - Rotational shift
6 Days working
1 rotational week off
Work from office ( No Cabs)
Gurgaon
Salary - 21200 Inhand - 25000 CTC

Note: Do not apply if you are looking for work from home job, it is a work from office job.

Whatsapp - Deva Malik - 8287727454
Mail - [Confidential Information]

Job Types: Full-time, Permanent, Fresher

Pay: 20,000.00 - 25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Rotational shift

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person