Customer Service

Description

We are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our clients and will ensure their inquiries are resolved quickly and efficiently. The ideal candidate should have 0-7 years of experience in the job market context of India.

Responsibilities

• Answering customer inquiries via phone, email, and chat
• Resolving customer complaints in a timely and efficient manner
• Providing product information to customers
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a large volume of customer calls and emails
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Skills and Qualifications

• 0-7 years of experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Ability to work well in a team environment
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and other computer skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to remain calm and professional under pressure
• Bachelor's degree in any field