As a Customer Relationship Specialist for Kiwi Kisan Window, you will play a crucial role in building and maintaining strong relationships with our customers. Your primary responsibility will be to ensure customer satisfaction, loyalty, and retention. You will be the front line of communication between our brand and our valued customers, providing excellent service and support. Your efforts will directly contribute to the growth and success of Kiwi.
Key Responsibilities:
Customer Engagement: - Develop and maintain positive relationships with customers through various communication channels, including phone, email, and live chat.
- Proactively reach out to customers to understand their needs, address inquiries, and offer assistance.
- Educate customers about our organic FMCG products, their benefits, and our brands mission.
Order Management: - Process customer orders accurately and efficiently, ensuring timely delivery.
- Assist customers with order tracking, modifications, cancellations, and returns, as needed.
Product Knowledge: - Stay up-to-date with the features and benefits of our products.
- Provide product recommendations and information to customers based on their preferences and needs.
- Share customer feedback and insights with the product development and marketing teams.
Customer Feedback: - Collect and analyze customer feedback and suggestions to identify trends and areas for improvement.
- Communicate valuable insights to the relevant teams to enhance product development and customer experiences.
- Help the team reach professional goals.
Qualifications:
- Bachelors degree in marketing,business or related field
- Exceptional written and verbal communication abilities
- Proficiency in CRM software and tools is essential, and a familiarity with customer service metrics and key performance indicators (KPIs) is a plus
- Ability to collaborate with different teams in order to generate output
