Customer Support: Providing excellent customer service by addressing inquiries, concerns, and complaints from clients via various channels (phone, email, chat, etc.).
- Relationship Management: Building and maintaining strong relationships with customers to understand their needs, preferences, and expectations.
- Account Management: Managing a portfolio of clients and serving as the primary point of contact for their requests and issues.
- Customer Onboarding: Assisting new clients in the onboarding process and ensuring a smooth transition to the company's products or services.
- Customer Engagement: Proactively engaging with customers to gather feedback, conduct satisfaction surveys, and identify opportunities to enhance the customer experience.
- Upselling and Cross-Selling: Identifying opportunities to upsell or cross-sell additional products or services to existing customers to increase revenue.
- Conflict Resolution: Resolving customer conflicts or issues by collaborating with other departments and teams to find suitable solutions.
- Product Knowledge: Maintaining a deep understanding of the company's products or services to address customer queries effectively.
- Retention Strategies: Implementing strategies to retain existing customers and reduce churn rate.
- Customer Data Management: Recording and updating customer interactions and details in the company's CRM (Customer Relationship Management) system.
- Customer Feedback Analysis: Analyzing customer feedback to identify trends, areas for improvement, and potential new features or services.
- Customer Communication: Keeping customers informed about product updates, promotions, or any relevant company news.
- Collaboration: Working closely with the sales and marketing teams to align customer strategies and improve overall customer experience.
- Customer Training and Education: Conducting customer training sessions or workshops to ensure clients can make the most of the products or services offered.
- Key Performance Indicators (KPI) Tracking: Monitoring and reporting on key performance metrics related to customer satisfaction, retention, and engagement.
Job Type: Full-time
Pay: 22,
- 00 - 28,000.00 per month
Benefits: - Commuter assistance
Provident Fund
Schedule:
Ability to commute/relocate:- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:- total work: 3 years (Preferred)
Customer service: 3 years (Preferred)
Language:
Work Location: In person
