Doing booking formalities for customers who are willing to book.
Making calls to booked customers for payment follow ups or other updates
Collection of payment dues, against demands generated with construction progress.
Meet every booked customer who visits site office, ensure their queries are 100% resolved.
Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements.
Responsible in maintaining MIS of all booked customers details with the payment plans etc.
Responsible for demand generation as per the payment schedule of a customer
Managing post booking customer services till possession stage
Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document.
Skills
Disciplined
Self-Starter
Excellent English and Hindi communication
Leadership
Goal Oriented
EXPERIENCE - 3 TO 4 YEARS OF RELEVENT EXPERIENCE IN CRM
