Hi All,
PFB the Roles and responsibilities of the role:
- Be a responsible member of the L1 Support Team.
- Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.
- Responsible for coordinating with L2 support team to resolve issues faced by customers while using business applications
- Provide end-to-end resolution to all open/unresolved user queries/grievances
- Provide accurate, valid and complete information by using the right methods/tools like CRM
- Conduct effective & regular training sessions for new joiners and for new customers
- Meet personal/team targets and call handling etiquettes (FTR, AHT etc.)
Kindly share your CV on [Confidential Information]
