Description
We are seeking a Customer Relation Executive to join our team. The ideal candidate will have 0-4 years of experience in a similar role and be passionate about providing excellent customer service. The role is based in India and requires strong communication skills in English and Hindi. The successful candidate will be responsible for managing customer inquiries, resolving complaints, and building strong relationships with our customers.
Responsibilities
- Manage customer inquiries via phone, email, and chat
- Resolve customer complaints in a timely and efficient manner
- Build strong relationships with customers to promote loyalty and retention
- Collaborate with internal teams to ensure customer needs are met
- Maintain accurate records of customer interactions and transactions
- Provide feedback to management on customer concerns and trends
Skills and Qualifications
- Bachelor's degree in business, marketing, or related field
- 0-4 years of experience in a customer-facing role
- Excellent communication skills in English and Hindi
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Familiarity with CRM software and customer service tools
- Good understanding of customer behavior and psychology
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn
