CUSTOMER RELATION EXECUTIVE

Company Overview

Factor Human Resources Private Limited is a leading name in the Human Resources Services industry. With over 12 years of experience, we provide end-to-end HR solutions to organizations. Our services include Human Resource Consulting Services, Contract/Permanent Staffing, Payrolling, Statutory compliances, and Data Management Solutions. We are trusted by many clients for our exceptional customer service, technological advantage, and accurate data management services. With a professional and well-trained manpower, we strive to exceed our clients expectations.

Job Overview

We are seeking a highly motivated Customer Relation Executive to join our team at Factor Human Resources Pvt. Ltd. As a Customer Relation Executive, you will be responsible for maintaining positive relationships with our clients and ensuring their satisfaction with our services. This is a full-time position located in Ernakulam, Kerala, India. The ideal candidate for this role is a fresh graduate with less than 1 year of experience.

Qualifications and Skills

• Bachelor's degree in any discipline
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain positive relationships
• Proficiency in MS Office and CRM software
• Attention to detail and ability to multitask
• Ability to work independently and as part of a team
• Knowledge of the Human Resources industry is a plus

Roles and Responsibilities

• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
• Respond to client inquiries and provide prompt and accurate information
• Handle and resolve client complaints or issues in a timely and professional manner
• Coordinate with internal teams to ensure client requirements are fulfilled
• Generate and analyze reports to track client satisfaction and identify areas for improvement
• Ensure compliance with company policies and procedures
• Stay updated on industry trends and client developments to provide proactive support
• Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling

Interested candidates share your CV

Email: [Confidential Information]

Whatsapp No: 9778783902