Customer Experience Manager

We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a quick learner, and are eager to start your career in the fashion industry, we encourage you to apply.

Customer Relationship Management: Maintain accurate customer records and track interactions using CRM tools.

Product Support: Provide timely assistance to customers through various communication channels.

Customer Satisfaction: Monitor and improve CSAT and NPS metrics, actively gather feedback, and analyze data for improvements.

Customer Journey: Map the customer journey, identify key touchpoints, and ensure consistency across teams.

Email Communication: Write professional and prompt emails to address customer inquiries and concerns.

Data Analysis: Analyze customer data using Excel and other tools to identify trends and opportunities.

Online Reputation Management (ORM): Manage the company's online reputation by responding to reviews and enhancing its image.

Collaborative Teamwork: Collaborate with colleagues in various departments, such as marketing, sales, and inventory management, to ensure a seamless customer experience.

Customer Engagement: Proactively engage with customers through outreach campaigns and special promotions to build brand loyalty.

Continuous Learning: Stay updated on product knowledge, industry trends, and customer service best practices to provide the highest level of service.

Qualifications:

• 0-1 year of relevant work experience in customer support or any product related roles.
• Proficiency in using Notion, CRM systems, and Excel.
• Strong organizational and multitasking skills to handle multiple customer interactions simultaneously.
• Excellent Email writing skills.
• Excellent written and verbal communication skills.
• A customer-focused mindset with a strong desire to ensure customer satisfaction.
• Ability to work collaboratively with cross-functional teams.
• Strong attention to detail and problem-solving skills.