Job Summary:
We are seeking a proactive and highly motivated Customer Enablement Specialist to join our Sales and Marketing team. As the Customer Enablement Specialist, you will be responsible for engaging with leads that come into our Customer Relationship Management (CRM) system, guiding them through the initial stages of the customer journey, and qualifying them for further engagement with our Operations team. Your role is pivotal in creating a positive first impression of our company and laying the foundation for successful customer relationships.
Responsibilities:
- Lead Engagement: Reach out to leads promptly through phone calls to initiate contact and understand their needs, pain points, and interests.
- Customer Education: Provide relevant information about Zekardo and its services to potential customers, addressing any inquiries they may have.
- Qualification: Assess the potential fit between the lead's requirements and our offerings, ensuring that leads meet the established qualification criteria.
- CRM Management: Accurately document lead interactions, update lead status, and maintain thorough records of all communications within the CRM system.
- Lead Nurturing: Cultivate relationships with qualified leads by providing personalized follow-ups and nurturing them through the initial stages of the sales funnel.
- Collaboration: Collaborate closely with the sales and marketing and operations teams to align on lead management strategies, share insights, and optimize customer engagement processes.
- Customer Focus: Demonstrate a strong commitment to exceptional customer service, ensuring that potential customers have a positive and valuable experience with our company.
Qualifications and Skills:
- Proven Experience: Minimum 2-3 years of experience in a customer-facing role, sales, or telemarketing, with a track record of achieving targets and delivering excellent customer experiences.
- Communication Skills: Exceptional verbal communication skills with the ability to engage leads effectively, articulate product/service benefits, and actively listen to customer needs.
- Empathy and Patience: Possess a high level of empathy and patience to understand customer concerns, resolve issues, and build rapport with potential customers.
- CRM Proficiency: Familiarity with Customer Relationship Management (CRM) software and experience in maintaining accurate lead records and managing tasks within the CRM system.
- Adaptability: Ability to thrive in a dynamic environment, adapt to changing priorities, and work efficiently to meet goals.
- Positive Attitude: Display a positive and enthusiastic attitude, acting as a brand ambassador for the company during interactions with potential customers.
- Goal-Oriented: Demonstrated ability to work towards specific targets, drive results, and contribute to the overall success of the sales team.
- Team Player: Strong team player with excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams.
- Industry Knowledge: Familiarity with the auto industry and related products/services is a plus but not mandatory.
Education:
A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred but not mandatory, provided the candidate has relevant experience.
Join our team and be a key player in shaping the success of Zekardo by nurturing and engaging with potential customers. If you have a passion for customer-centricity, enjoy building relationships, and have a flair for sales, we would love to hear from you!
About Zekardo
Zekardo Technologies Pvt. Ltd is a vehicle inspection platform for car buyers and owners de-risking from ending up buying a defective new preowned car. Zekardo is the Winner of the 2022 Morris Garage Developer Grant Program and part of the GSF Winter 2022 Cohort and is funded by the GSF Fund.
About the founders: The founding team has a collective experience of over 35 yrs in the Automotive, Technology Space, ex Mahindra & Mahindra, PwC, Deloitte, KPMG, IBM
