Customer Care Associate

Description

We are looking for a Customer Care Associate to join our team and provide excellent customer service to our clients. The ideal candidate should have 0-1 years of experience in a similar role and possess good communication and problem-solving skills.

Responsibilities

• Responding to customer inquiries and resolving complaints via phone.
• Providing accurate and timely information to customers
• Maintaining a positive and professional attitude towards customers
• Identifying and escalating priority issues to the appropriate team member
• Maintaining records of customer interactions and transactions
• Following up on customer interactions to ensure customer satisfaction

Skills and Qualifications

• Bachelor's degree in any field
• 0-1 years of experience in customer service or related field
• Excellent communication skills in English and Hindi
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills
• Attention to detail and accuracy
• Ability to work independently and as a team member
• Proficiency in MS Office and basic computer skills