CSE (Customer Support Executive)

Key Responsibilities:

- Single point of contact for order tracking and all post-sales support to customers on

chat and call platforms

- Incoming and outgoing calls/ chats to keep customers updated regarding their order

status

- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product

non-availability issues, by coordinating with the Purchase or Logistics departments

- Resolving post-dispatch issues of customers - delivery status, order tracking,

cancellations, returns and refunds by coordinating with the respective department

- Coordination with all the other departments to ensure customer query resolution at

the earliest

- Resolving issues of the customers within the specified TAT

- Escalating issues to team leads and persistent issues directly to senior management

Required Skills/Qualification:

- 0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part-

time or full-time experience is a plus)

- Excellent verbal and written communication skills in English

- Hindi must

- Proficiency in computer and CRM/ticketing software

- Ability to multitask and manage time effectively

- Extremely organized with strong time-management skills

- Ability to persuade effectively and demonstrate empathy towards customers,

ensuring a thorough understanding of their needs and effective resolution of their

concerns

- Temperament for handling customers with care and in a clear and convincing

manner

Job Types: Full-time, Fresher

Work Location: In person