Job Title: CRM Manager (Real Estate)- Job Summary: The CRM Manager is responsible for cultivating and maintaining robust relationships with clients and bankers within the company. As the primary liaison for clients, the CRM Manager seeks to understand their needs, offer expert advice, and facilitate successful real estate transactions. This position requires at least 6-7 years of hands-on experience in CRM within the real estate industry. Additionally, the CRM Manager will lead and mentor a team of CRM professionals, ensuring client satisfaction, optimizing revenue, and fostering long-term business partnerships.
Develop and sustain profitable relationships with key customers.
Ensure high customer satisfaction levels and promptly address any issues or concerns.
Identify and implement process enhancements to improve efficiency and effectiveness in customer relationship management.
Oversee customer relationships managed by your team.
Keep customers informed about the latest project updates.
Collaborate with organizational managers to plan strategically. Complete all documentation processes in a timely manner.
Facilitate coordination between departments, particularly with the legal and sales teams as needed.
Ensure customer units are handed over to their satisfaction and according to SOP.
Assist customers with registration and Sale Deed processes.
Support customers with bank-related documentation for home loan processing.
Experience:
Minimum of 6 years of experience in CRM within the real estate industry.
Communication
: Excellent English communication skills (oral and written).
Technical Proficiency
: Proficiency in MS Excel and MS Word.
Process Knowledge
: Strong understanding of processes and documentation.
Banking Knowledge
: Knowledge of bank-related processes for disbursing loans to customers.
A solid understanding of real estate products and finishes is an advantage.
Leadership: Proven experience in leading and mentoring a team.
Customer Focus: Strong ability to understand and anticipate customer needs.
Problem-
Solving: Effective problem-solving and decision-making skills.
Interpersonal Skills: Excellent interpersonal and relationship-building skills.
Organizational Skills: Strong organizational and time management skills.
Attention to Detail: Keen attention to detail to ensure accuracy and completeness of documentation.
Strategic Thinking: Ability to think strategically and plan for the long-term success of customer relationships.
- Application Process: Interested candidates with relevant experience in the real estate industry should send their CVs to [Confidential Information]
Job Types: Full-time, Permanent
Pay: From 40,
- 00 per month
Jadwal: - Day shift
Tunjangan:
Paid sick time
Upah Tambahan:
Experience:
- total work: 6 years (Required)
Location:
- Whitefield, Bengaluru, Karnataka (Required)
Work Location: In person
