CRM Executive

Customer Data Management:

• Collecting, organizing, and analyzing customer data.

Ensuring the CRM database is up-to-date and accurate.

• Segmenting customers for targeted marketing efforts.

Customer Engagement:

• Developing and executing customer engagement strategies.

Coordinating communication campaigns via email, social media, and other channels.

• Monitoring customer feedback and addressing concerns or inquiries.

Marketing Campaigns:

• Designing and implementing CRM campaigns to boost customer loyalty and retention.

Tracking and analyzing the performance of marketing campaigns.

• Collaborating with the marketing team to create personalized marketing messages.

Sales Support:

• Providing the sales team with insights derived from CRM data.

Assisting in the development of sales strategies based on customer trends and behaviors.

• Ensuring smooth integration of CRM tools with other sales tools.

Reporting and Analytics:

• Generating reports on customer behavior, campaign performance, and sales metrics.

Using data analytics to identify trends and opportunities for improvement.

• Presenting findings to management and suggesting actionable insights.

CRM System Management:

• Overseeing the implementation and maintenance of the CRM system.

Training staff on CRM system usage and best practices.

• Working with IT and software vendors to troubleshoot and enhance the CRM system.

Customer Satisfaction:

• Monitoring customer satisfaction levels and implementing strategies to improve them.

Developing loyalty programs and incentives to increase customer retention.

• Managing customer surveys and feedback mechanisms.

Skills and Qualifications:

• Technical Skills:

Proficiency in CRM software

• Familiarity with data analysis tools and techniques.

Understanding of digital marketing tools and strategies.

• Analytical Skills:

Strong ability to analyze and interpret data to make informed decisions.

• Capability to generate insights and actionable recommendations from data.

Communication Skills:

• Excellent verbal and written communication skills.

Ability to collaborate effectively with cross-functional teams.

Customer-Focused Mindset: Deep understanding of customer needs and behaviors.

• Commitment to enhancing customer experience and satisfaction.

Job Types: Full-time, Permanent

Pay: From 12,

• 00 per month
  
  Work Location: In person
  
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+91 9061966555