Job Title: CRM
Job Type Full-Time
Job Location : The Executive Zone Shakti Towers 1, 766, Anna Salai
Chennai 600002
Job Description-
Responsibilities:
*Lead Generation:
- Identify and pursue potential leads through various channels.
- Utilize CRM tools to track and analyze lead data.
*Sales Collaboration:
- Work closely with sales teams to understand their needs and goals.
- Provide CRM support to optimize sales strategies and enhance overall performance.
*Client Data Management:
- Maintain accurate and up-to-date client information within the CRM system.
- Regularly audit and clean the database to ensure data integrity.
*Analysis and Reporting:
- Generate reports on sales activities, conversion rates, and other key performance indicators.
- Analyze data to identify trends, opportunities, and areas for improvement.
*CRM Optimization:
- Customize and configure CRM software to align with sales processes.
- Implement best practices to ensure efficient use of CRM tools.
*Client Satisfaction:
- Monitor customer interactions and feedback within the CRM system.
- Address customer concerns and collaborate with teams to improve satisfaction levels.
Training and Support:
- Provide training to sales teams on CRM usage and best practices.
- Offer ongoing support to address queries and challenges related to CRM tools.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in sales or CRM-related roles.
- Strong analytical skills with the ability to interpret complex data.
- Proficiency in CRM software.
- Excellent communication and collaboration skills.
- Detail-oriented and organized with a focus on data accuracy.
Key Competencies:
- CRM Proficiency
- Sales Collaboration
- Data Analysis
- Client Relationship Management
- Communication Skills
- Problem Solving
