Description
We are looking for a CRM Executive to join our team. The ideal candidate will be responsible for managing our customer relationships and ensuring customer satisfaction. This is a non-sales position with no targets. Freshers are also eligible for this position. The position offers a fixed week off on Sundays. The ideal candidate should have 0-3 years of experience in the job market context of India.
Responsibilities
- Managing and maintaining customer relationships
- Ensuring customer satisfaction by promptly addressing customer queries and complaints
- Assisting customers with product and service information
- Maintaining accurate and up-to-date customer records in the CRM system
- Generating reports and analyzing customer data to improve customer satisfaction
- Collaborating with other departments to ensure timely resolution of customer issues
- Providing feedback to the management team on customer needs and preferences
Skills and Qualifications
- Bachelor's degree in Business Administration, Marketing or a related field
- 0-3 years of experience in customer relationship management
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Experience with CRM software and Microsoft Office applications
- Strong analytical skills and attention to detail
- Ability to work independently and as part of a team
- Fluency in English and Hindi
