CRM EXECUTIVE

Sending Welcome emails to customers and greeting them through cold call.

Handling complete customer data and Sales details in portal.

Through knowledge about all agreements, Agreement of Sale, Bank documents (TPT, Builder NOC, Demand letter, Sale deed etc...

Understanding the Different Bank loan procedures and helping customers with required documents for loan process.

Ensure timely collection of revenue from customers / Monthly EMIs Communicate promptly site update or any other information to customers related to the project. Responsible for collection of outstanding balances by Collection of payment dues, against demands generated with construction progress.

Coordinate with customers, Monitoring and informing the progress of the projects time to time.

Complete knowledge on the customers concerns regarding there flats and resolve them with co-ordination with other teams.

Responsible in maintaining MIS and closely work for Preparation of Final work Report.

Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.

Analyse data according to customers balance dues and prepare reports for sending reminders / final reminders /Project updates to customers on regular intervals Uploading customer details in ERP as well as maintaining formats. Preparation of MIS reports of Customers (New bookings/ Registration/ Transfers) Set-up and maintain files, records and data bases such as Customer information, cell phone and e-mail id lists Coordinating with Sales as well as Accounts department.

Regular interaction with the customers and resolve their problems for various issues related to flat.

Provide a strong customer service experience on the phone and in person Handling difficult and aggressive customers in a professional manner.

Coordinate with the sales and the accounts team to ensure the sales process is closed successfully.

Prompt attendance & action to all complaints raised by clients. one single point of contact for post-sale till handing over

Planning and providing documents for registration process.

Through knowledge about flat handover. Handle complete procedure for handing over of flat to the customer for interiors work.

Managing post booking customer services till delivery /possession stage