Job Description
Tag Eleven Softech Pvt Ltd is looking for CRM ( Customer Relationship Manager ) to join our dynamic team and embark on a rewarding career journey.Customer Engagement: Proactively engage with customers through various communication channels, such as phone, email, social media, and in-person interactions.
Needs Assessment: Understand and analyze customer needs, concerns, and preferences to tailor solutions and support to their individual requirements.
Issue Resolution: Address customer inquiries, complaints, and issues promptly and effectively, working to provide satisfactory resolutions.
Relationship Building: Establish and nurture strong relationships with customers, building trust and rapport over time.
Account Management: Oversee and manage customer accounts, ensuring accurate record-keeping, updates, and communication.
Customer Feedback: Gather and solicit customer feedback to understand their satisfaction levels and identify areas for improvement.
Upselling and Cross-Selling: Identify opportunities to promote additional products or services that align with customer needs and preferences.
Collaboration: Work closely with other departments, such as sales, marketing, and support, to ensure seamless customer experiences.
Data Analysis: Analyze customer data, trends, and behavior to identify patterns and opportunities for enhancing customer relationships.
Training and Education: Provide customers with information, training, and guidance to help them make the most of the company's products or services.
