Responsibilities:
- Lead Client Onboarding: Oversee and manage the entire onboarding process for new clients, ensuring a seamless transition and successful implementation of our healthcare Credentialing services.
- Relationship Management: Establish and maintain strong client relationships, serving as the primary point of contact during onboarding and beyond, addressing any concerns or inquiries promptly.
- Requirements Gathering: Work closely with clients to understand their specific needs, workflows, and operational requirements, ensuring accurate configuration and customization of Credentialing solutions.
- Project Coordination: Collaborate with cross-functional teams, including sales, operations, and IT, to ensure the timely completion of onboarding tasks, milestones, and deliverables.
- Documentation & Training: Create and maintain comprehensive onboarding documentation, including SOPs and training materials, to facilitate smooth knowledge transfer and user adoption.
- Compliance Adherence: Ensure that all onboarding activities comply with relevant healthcare regulations, such as HIPAA, and other industry-specific standards.
- Issue Resolution: Identify and address any issues that arise during the onboarding process, working closely with internal teams and clients to provide timely resolutions and mitigate risks.
- Continuous Improvement: Identify and implement opportunities for process improvements within the client onboarding function, enhancing overall efficiency and client satisfaction.
- Performance Tracking: Monitor key performance indicators (KPIs) related to onboarding activities, providing regular reports to management that highlight successes, challenges, and areas for improvement.
- Industry Knowledge: Stay informed on industry trends, regulatory updates, and best practices in healthcare Credentialing to ensure that our onboarding process remains current and compliant.
- Team Leadership: Provide leadership, mentoring, and coaching to develop a well-trained, high-performing team that meets or exceeds performance standards.
Qualifications:
- At least 5 years of experience in Credentialing, with a minimum of 4 years in people management and 3 years in client onboarding or credentialing process management.
- Full-time qualification in Payer Credentialing from a recognized professional body.
- Strong technical knowledge of client onboarding and Credentialing processes.
- Proven expertise in project planning and management.
- Excellent project management, presentation, interpersonal, and leadership skills.
- Strong customer service and communication abilities.
- Ability to work under pressure while maintaining a high level of perseverance.
- A team player with strong conflict-resolution skills.
Mandatory Requirements:
- Has a fast dedicated laptop/PC I5+, 8GB Ram, Windows 10 (licensed and activated), MS Office 2013 + (working copy). (I3 only considered with SSD drive and 8GB ram) Lease option available for initial months till you get laptop/PC.
- Quiet home office with no distractions
- Have at least 3 years experience working from home successfully during EST hours
- Minimum dedicated fast internet 100MBPS (must be fiber or cable into your home)
If you're a seasoned professional with a passion for client success and a deep understanding of healthcare Credentialing, we encourage you to apply!
