Counsellor

Job Description:

The ideal candidate for this role is that you are a proven sales performer adept in direct-to consumer consultative sales. You are comfortable working with high ticket size products that require focused nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team.

What will you be doing

Being a mentor and guide, who potential learners can look up to for career advice.

Counselling potential learners, helping them plan their career path and understanding how

upGrad can catalyse their career.

Carrying weekly enrolment/revenue and collection targets.

Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.

Owning the complete sales closing life cycle for leads assigned to you. This includes making

phone/video calls, product demonstration, sales closing and post-sales relationship management.

Maintaining a detailed database of all the interactions on the CRM with the leads and providing

constant feedback to the marketing team on lead quality. What are we looking for

Individual with outstanding English communication skills (written and verbal), interpersonal and

presentation skills.

Hardworking Individuals with high dedication and extreme determination. Experience in EdTech

sales would be an advantage.

Rockstar sales performers with proven track records.

Great listeners and trustworthy individuals who can bond with our potential learners. Individuals

with the ability to approach any situation with patience and powerful empathy.

Individuals who take a disciplined approach towards building funnels, tracking feedback,

prioritising tasks and overachieving targets and deadlines.

Sales bent of mind, to understand and effectively communicate what upGrad is offering to its

prospective learners and achieve revenue targets.

Passion for always delivering the highest levels of customer service.

Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's

Minimum of 100+ Dials every day with 40+ Connects.

2 hours of talk time on an average per day & 1 Video Session

2 enrolled students per week.

Weekly revenue targets to be met consistently.