Manage large amounts of incoming/outgoing calls, email, and chat queries.
Develop an amicable customer relationship/experience.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage with existing & prospective customers.
Meet or exceed targets for all assigned products/projects.
Proven customer support experience, preferably in the advertising/digital marketing domain.
Track record of over-achieving chat/calls handling quota.
Strong command over written language.
Strong email/written communication skills & verbal communication.
Familiarity with CRM(SFDC) systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent typing skills 45 w.p.m & multitasking.
Good Communication Skills.
Chat and Phone support experience.
Basic Digital Marketing Knowledge.
