In-depth knowledge of the portfolio, (Total outstanding, Principal outstanding, Number of accounts, Number of customers, Area/Location, Customer vintage, Allocation vintage)
Clear understanding of status-wise (disposition codes) segregation of portfolio & focus on each status to increase productivity.
Strive to achieve 40% POS value as contactable, 20% POS value as prospect & 2% of prospect POS value as confirmed promise to pay (CPTP)
Awareness of the required overall liquidation ratios (LR) as well LR based on vintage and area.
Vintage LR must be .80% < 2 years, .40% 3-5 years, .20% 6-10 years & .10% > 10 years.
Focus on building a future pipeline with monthly settlements and partial payments.
Work to plan for the next 3 months performance and generate the required stock accordingly.
Churn the portfolio to increase the contacts with the help of calls, emails & skip tracing.
The job is to impress the customer the importance of maintaining a good credit history. They should also be made aware of the implications in a connected world of not performing their obligations.
Perform in-depth assessments of client's credit and financial situation & develop detailed, personalized repayment plans within customers ability to pay
Update CRM regularly.
Adhere to the organization's policies, Central bank regulation and follow the guidelines set by the client. At no point the customer should feel harassed.
Job Type: Full-time
Pay: 20,
- 00 - 30,000.00 per month
Benefits: - Provident Fund
Schedule:
Supplemental pay types:
Work Location: In person
