Client Relationship Manager

About Us:

Advery Marketing Solutions (OPC) is a dynamic and innovative company specializing in Funnel Solutions (One Page Checkout), Web Development (Shopify & WordPress), Complete App Development Packages, Photoshoot and Video Shoot (B-roll, informational, behind the scenes), and Media Buying (for Facebook Ads and Google Ads). Our mission is to empower businesses with comprehensive digital marketing and development solutions that drive growth and success.

Client Relationship Management

1. Client Onboarding and Training:

• Facilitate the smooth onboarding of new clients.
• Provide initial training and continuous support to clients regarding the company's products or services.

1. Account Management:

• Maintain and nurture relationships with existing clients.
• Act as the primary point of contact for client inquiries and concerns.
• Regularly check in with clients to ensure satisfaction and address any issues proactively.

1. Client Retention:

• Develop strategies to enhance client retention and reduce churn.
• Identify opportunities to upsell or cross-sell products and services to existing clients.

1. Feedback and Improvement:

• Collect and analyze client feedback to inform product development and service improvements.
• Implement changes based on client feedback to enhance the overall client experience.

Sales Closing

1. Lead Conversion:

• Identify and qualify potential leads through various channels (e.g., inbound inquiries, marketing campaigns, networking).
• Nurture leads through the sales funnel to convert them into clients.

1. Sales Presentations and Negotiations:

• Prepare and deliver compelling sales presentations tailored to the needs of potential clients.
• Negotiate terms and close sales agreements to meet or exceed sales targets.

1. Pipeline Management:

• Maintain an organized and up-to-date sales pipeline.
• Track all sales activities, communications, and progress in a CRM system.

1. Sales Strategy and Execution:

• Develop and implement effective sales strategies to drive business growth.
• Collaborate with the marketing team to align sales efforts with marketing campaigns.

Reporting and Analytics

1. Performance Tracking:

• Monitor and analyze key performance metrics (e.g., sales targets, client retention rates).
• Prepare regular reports on sales activities, outcomes, and forecasts.

1. Market Analysis:

• Conduct market research to identify trends, opportunities, and competitive landscape.
• Use insights to refine sales approaches and client management strategies.

Collaboration and Communication

1. Cross-functional Collaboration:

• Work closely with internal teams (e.g., marketing, product development, customer support) to ensure client needs are met.
• Coordinate with other sales associates to share best practices and strategies.

1. Client Communication:

• Maintain clear and consistent communication with clients through various channels (e.g., email, phone, meetings).
• Address client inquiries and issues promptly and professionally.

Professional Development

1. Continuous Learning:

• Stay updated on industry trends, product knowledge, and sales techniques.
• Participate in training programs and professional development opportunities.

Qualifications and Skills

1. Sales and Negotiation Skills:

• Strong ability to close sales and negotiate effectively.
• Excellent persuasive communication and presentation skills.

1. Relationship Building:

• Proven track record of building and maintaining client relationships.
• High level of empathy and customer-centric approach.

1. Organizational Skills:

• Ability to manage multiple clients and sales processes simultaneously.
• Detail-oriented with strong organizational and time management skills.

1. Analytical Skills:

• Ability to analyze data and metrics to inform decision-making.
• Proficiency with CRM software and sales analytics tools.

1. Adaptability and Problem-Solving:

• Ability to adapt to changing client needs and market conditions.
• Strong problem-solving skills and a proactive approach to challenges.