Overview
We are seeking a passionate Client Relationship Executive to join Ratti Brands. In this role, you will be the key link between clients and the company, ensuring satisfaction with our skincare and dermatological products. Your strong communication and product knowledge will help address inquiries, resolve issues, and provide guidance. You will enhance customer loyalty, improve experiences, and collaborate with sales and product development teams to relay feedback and refine our services. If you're driven to help others and represent a brand focused on skin health, we'd love to hear from you.
Key Responsibilities
- Respond to customer inquiries via phone, email, and WhatsApp
- Schedule Appointments and maintain CRM Entries
- Follow up on Appointments and scheduled visits
- Receive customers and address common questions
- Address questions about services and products when necessary
- Address complaints and provide solutions
- Reception Management
- Provide feedback to management on clinic performance and customer insights.
- Manage customer accounts and process orders as needed.
- Educate customers on promotional offers and loyalty programs.
- Resolve billing inquiries and discrepancies with empathy and urgency.
- Coordinate with the management internally.
Required Skills & Experience
- Excellent communication skills
- Proficiency in the English Language
- Handling Customers
- Adept at using Excel & PC / Mac
Experience Required
- Client / Customer Facing roles
- Sales Experience preferred
- Clinic Experience preferred
- Experience managing appointments in software's & CRMs
Required Qualifications
- Bachelor's degree in a relevant field or equivalent experience.
Key Summary
Job title: Customer Relationship Executive
Position: Full time, permanent
Name of the organization: Ratti Brands Private Limited
Hours: 6 days a week (Monday or Tuesday week off)
Location: South Extension Part-2
Starting date: Immediate
Note: This is a growth position. As the company is growing, the successful candidate will get a chance to rapidly progress into higher roles.
Melblok is an equal opportunity employer. We are also committed to maintaining an inclusive workplace and encourage diversity.
Skills: crm,sales,customer,customer relationship management,customer facing roles,communication skills,client services,customer retention,client retention programs,customer relationship management (crm),clinic
