Call Support Executive

As a Call Support Executive, you will play a vital role in providing exceptional customer service through Verbal & written communication channels, such as Calls and instant messaging/Emails. Your primary responsibility will be to assist customers, address their inquiries, resolve issues, and ensure a positive customer experience. You will work closely with the Support TL & HOD and other team members to maintain high service quality standards.

• Key Responsibilities:

• Customer Interaction:

• Respond to customer inquiries and issues via Call/Email in a professional, courteous, and efficient manner.

Provide timely and accurate information to resolve customer queries and concerns.

• Offer assistance with product information, troubleshooting, and technical support as needed.

• Problem Solving:

• Analyze customer issues and identify appropriate solutions or escalations when necessary.

Troubleshoot and resolve common customer problems, guiding customers through step-by-step processes.

• Quality Assurance:

• Maintain a high level of accuracy and consistency in communication to ensure a positive customer experience.

Follow company guidelines and best practices for chat support.

• Continuously improve product knowledge to better assist customers.

• Documentation:

• Document and summarize customer interactions, including issues, solutions, and feedback.

Maintain organized records of chat conversations for future reference and analysis.

• Team Collaboration:

• Collaborate with team members and the Support TL & HOD to ensure a cohesive and efficient customer support operation.

Share insights, customer feedback, and suggestions to enhance service quality.

• Adherence to Policies:

• Strictly adhere to company policies, procedures, and guidelines.

Maintain confidentiality regarding customer information and sensitive data.

• Qualifications and Skills:

• High school diploma or equivalent; additional education or certification is a plus.

Strong Verbal & written communication skills with impeccable grammar and spelling.

• Previous experience in customer service, particularly in Call, Chat or email support, is preferred.

Good understanding of the products or services the company offers.

• Ability to multitask, stay organized, and work under pressure.

Excellent problem-solving skills and the ability to think on your feet.

• Familiarity with Call software and customer relationship management (CRM) systems is a plus.

Empathy, patience, and a customer-centric approach to service.

• Willingness to work in shifts, including evenings and weekends, as required.

Job Type: Full-time

Pay: 15,

• 00 - 22,000.00 per month
  
  Benefits:
• Flexible schedule

Health insurance

• Leave encashment

Life insurance

• Provident Fund

Schedule:

• Day shift

Monday to Friday

• Night shift

Supplemental pay types:

• Overtime pay

Performance bonus

• Shift allowance

* Yearly bonus

Work Location: In person