We are looking for a Call Centre Representative for International Inbound Process to handle calls from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
Representative HIRING REQUIREMENTS
- Should Hold Bachelors Degree.
- Customer service/telesales/call center experience for at least 2 Years
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism
- Excellent communication and listening skills with good command of the English language.
- Age should be 21 - 35 years.
Responsibilities
- Identify the needs of customers, resolve issues and provide solutions.
- Ensure you follow the customer service script provided by the company for uniformity.
- Maintain records of the conversations with the customer and analyze the data.
- Check company policies and the website for FAQs or policy-related answers.
- Write and submit timely reports on performance, targets, and customer queries.
- Maintain good customer relations.
Experience:( with minimum 2 years of experience in customer service/ telesales is required)
Location: Jalandhar
