freshgraduates.co is looking for Business Process Outsourcing (BPO) Professional to join our dynamic team and embark on a rewarding career journey.
- The BPO Specialist plays a key role in managing and executing outsourced business processes to enhance efficiency and productivity
- This role involves collaborating with external service providers, ensuring service level agreements (SLAs) are met, and maintaining a high standard of service quality
Key Responsibilities:
- Vendor Management: Collaborate with third-party service providers to outsource specific business functions, ensuring alignment with organizational goals
- Process Optimization: Analyze existing business processes and recommend improvements to enhance efficiency and reduce operational costs
- SLA Management: Monitor and enforce service level agreements (SLAs) to ensure that performance metrics and quality standards are met
- Quality Assurance: Implement quality control measures, perform audits, and ensure that outsourced processes meet or exceed quality standards
- Training: Coordinate and provide training to external service providers to ensure that their teams are well-versed in the organization's processes and policies
- Data Management: Oversee data entry, data validation, and data processing activities to maintain data accuracy and integrity
- Customer Support: Handle customer inquiries and concerns related to outsourced processes, resolving issues and ensuring customer satisfaction
- Reporting: Generate and maintain reports related to BPO activities, including performance metrics and cost analysis
- Compliance: Ensure that outsourced activities comply with relevant regulations and industry standards
- Cost Management: Monitor and control costs associated with outsourced processes to optimize cost-efficiency
- Problem Solving: Address issues, discrepancies, and escalations related to BPO activities, finding effective solutions and improvements
- Documentation: Create and maintain documentation related to BPO processes, SLAs, and vendor contracts
