Overview
The Business Analyst (Post Sales) plays a crucial role in analyzing post-sales data and processes to drive business growth and enhance customer satisfaction. This role is essential in identifying opportunities for improvement in sales strategies, customer service, and product offerings, ultimately contributing to the company's success and customer retention.
Key Responsibilities
- Analyze post-sales data to identify trends and opportunities for improvement
- Develop and maintain reports and dashboards to track sales performance and customer satisfaction
- Collaborate with sales and customer service teams to gather feedback and insights for process improvement
- Conduct market research and competitive analysis to support post-sales strategies
- Identify key performance indicators (KPIs) and metrics to measure post-sales success
- Participate in the development and implementation of customer relationship management (CRM) systems
- Assist in creating and implementing post-sales strategies and initiatives
- Provide insights and recommendations to improve sales processes and customer experience
- Communicate findings and recommendations to relevant stakeholders
- Support the sales team in developing pricing strategies and promotions
- Collaborate with cross-functional teams to ensure post-sales processes align with overall business objectives
- Stay updated on industry trends and best practices in post-sales analysis and strategies
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field
- 2+ years of experience in sales analysis or business analysis
- Proficiency in CRM software and data analysis tools
- Strong analytical and problem-solving skills
- Excellent communication and presentation abilities
- Ability to work collaboratively in a team environment
- Experience in market research and competitive analysis
- Understanding of post-sales processes and strategies
- Proven track record of driving business growth through data-driven insights
- Knowledge of customer relationship management principles
- Ability to prioritize and manage multiple projects effectively
- Attention to detail and accuracy in reporting and analysis
- Strong proficiency in Microsoft Excel and PowerPoint
- Adaptability to evolving business needs and priorities
- Professional certification in business analysis is a plus
Skills: communication,brd,post-sales,frd,software development life cycle (sdlc)
