Aliens Assistant Studio Manager will be responsible for managing the day-to day operations of
our studio, ensuring a high level of customer service and driving sales growth. This role
requires a highly organized, self-motivated individual with excellent communication skills and a
passion for providing an exceptional customer experience. The Studio Operations Coordinator
will work closely with the studio team, clients, and HQ sales team to ensure smooth operations
and business growth.2 years of experience as AM/Sr. Executive on papers mandatory with strong Retail Store /Studio exposure.
Role & Responsibilities
- Build and maintain high energy positive team spirit, strengthen bonding between artists
and other team players.
- Managing the day-to-day operations of the studio, including overseeing walk-in clients
and providing exceptional service to customers to turn them into repeat clients.
- Manage studio atmosphere and hygiene as per the company standards, keeping the
Aliens vibe alive all the time.
- Provide personalized customer service to create an immersive experience for each
customer.
- Strictly adhere to studio operational SOPs & Processes
- Handle inbound queries of the clients, manage appointments, book consultations.
- Arrange training sessions for the artists for their skill development.
- Developing and implementing sales strategies to increase studio sales & following up
with potential sales leads.
- Preparing a roster for the team and managing artist transfers and guest spots to ensure
that the studio is fully staffed at all times.
- Coordinating with the design team and clients to deliver designs on time and meeting
client expectations.
- Communicating with the HQ sales team to increase sales and identifying process gaps
to help the HQ improve processes.
- Managing customer complaints and objections in a professional and efficient manner.
- Providing daily, weekly, and monthly reports to the reporting manager to keep them
informed of the studio's performance.
- Accurately maintaining the CRM and data entry to improve data health and drive
data-driven decisions for business growth.
- Managing daily cash, depositing it in the bank, and updating the records.
- Maintaining employee accommodation provided by the company, and being responsible
for keeping it clean and free of nuisances.
Skills: studio,customer service,crm
