About QuantInsti:
QuantInsti was started in 2010, by the founders from iRage a leading quant and Algo trading firm in India.From its early days focused on bridging the industry knowledge gap in the field of high-frequency trading, we have come a long way in the last decade. Today, we have a user base from 200+ countries with a growth rate much over 50% year-on-year.
At QuantInsti, we swear by our goal of revolutionizing the way people approach the financial markets by empowering individuals and institutions with bleeding-edge education and technologies. We offer high-qualitylearning experienceand best-in-classcoursesgeared towards a global audience in quantitative trading and investing. Our in-house developed technology aims to bring institutional-grade tools andplatformsto democratize systematic and quantitative trading.
Are you ready to embark on an exhilarating journey as our Sales and Customer Success Representative We're on the lookout for a dynamic individual who thrives on connecting with people, closing deals, and championing lifelong learning.
Location - Chandivali, Mumbai
Responsibilities-
Source New Sales Opportunities:
- Conduct inbound lead follow-up and initiate outbound calls and emails to identify and cultivate potential customers.
- Employ effective strategies to engage with leads and prospects.
Daily Operations:
- Execute daily Standard Operating Procedures (SOPs), making 70-80 calls per day from the existing database.
- Demonstrate adaptability with flexible working hours based on business requirements.
Thorough Lead Analysis:
- Perform comprehensive analysis of each lead and prospect to understand their needs, challenges, and preferences.
- Gather valuable insights to tailor solutions that align with client objectives.
Sales Closing:
- Utilize effective sales techniques to close deals and consistently achieve quarterly quotas.
- Employ consultative selling approaches to address client concerns and objections.
Lead Nurturing:
- Develop and implement lead nurturing strategies to guide potential customers through the decision-making process.
- Provide necessary information and support to facilitate informed purchasing decisions.
Cross-Functional Collaboration:
- Collaborate with various verticals within the organization to ensure a seamless and integrated customer experience.
- Facilitate communication and coordination to meet client needs effectively.
CRM Management:
- Update and maintain accurate records in the Customer Relationship Management system (LeadSquared CRM).
- Document customer interactions, preferences, and transaction details for future reference and analysis.
Client Query Handling:
- Respond promptly to client inquiries, addressing concerns, and providing relevant information.
- Offer assistance with payment options, ensuring a smooth and customer-friendly transaction process.
Understanding Client Learning Goals:
- Gain a deep understanding of client learning objectives and career goals.
- Recommend suitable courses or learning tracks that align with client aspirations.
Website Optimization:
- Analyze user buying behavior and suggest changes to the website for improved user experience and conversion rates.
- Collaborate with the marketing and development teams to implement website enhancements.
Customer Satisfaction and Revenue Focus:
- Prioritize customer satisfaction by delivering exceptional service and support.
- Focus on revenue generation through upselling, cross-selling, and identifying expansion opportunities within existing accounts.
Qualifications-
- 1-2 years experience in International / Domestic (specifically in Ed-tech/ Fin-tech sales)
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Familiarity with CRM systems, preferably LeadSquared.
- Ability to adapt to a dynamic work environment.
- Knowledge of e-learning industry trends is a plus.
- Innovative and a Growth Mindset is a must
- Optional knowledge of financial markets and trading
